Contacting PALS:

In person:
Come to see us: ground floor, Hillingdon Hospital. Office is open Mon to Fri: 10am - 3pm.

By telephone: 01895 279973 during office hours. If we are unable to answer, please do leave a message on the answer phone and we will call you back as soon as possible. Outside of our office hours please contact our switchboard on 01895 238282.

By email: PALS@thh.nhs.uk

Online form: This will be emailed to PALS@thh.nhs.uk

In-patients:
If you are staying, ask a member of the nursing staff to make contact with us. We are happy to make ward visits.

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PALS Leaflet - Patient Advice and Liaison Service (208KB, pdf)

Patient Advice: Patient Advice and Liaison Service (PALS)

Hillingdon Hospital: PALS
Pield Heath Road, Uxbridge,
Middlesex UB8 3NN
Tel: 01895 279973
Fax: 01895 279831

What does PALS offer?

Advice and information on your questions or difficulties We listen to your concerns and help you find ways of resolving them We will take note of what you tell us to help to improve the service our hospital offers to its patients We can explain the NHS Complaints Procedure and refer you to the Complaints Department when necessary

We are a patient friendly, easy to access service designed to provide a personal contact to assist patients, relatives and carers.

We are interested in your general views on the care the hospital provides. We welcome your concerns, comments, compliments and suggestions to help us improve patient care and the patient experience.

Contact us

You can contact us in person at our office in Hillingdon Hospital (address on right), by telephone on 01895 279973, email us at pals@thh.nhs.uk or fill in our online form. See full contact details on the right. Should you choose to fill in our online form, it will be emailed to pals@thh.nhs.uk. Please note that this form is not encrypted and personal information could be intercepted.