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Ward and Unit Information

Patients

Whether you are coming to us for a day visit or a longer stay, we will do our very best to provide you with the highest quality emergency and specialist patient-focused care. The Trust has two hospitals, Hillingdon Hospital and Mount Vernon Hospital, make sure you know which one you are going to. The menu on the left will take you to guidance on your admission procedure at either hospital, depending on whether you which type of patient you are.

Safeguarding Children & Vulnerable Adults - The Trust has a clear responsibility to safeguard children and young people, and to protect vulnerable adults.
Responding to the Needs of People with Learning Disabilities - We want to provide an equal service that can be easily accessed by anyone.
Guidance for patients from overseas (visitors to the UK)
Patient Line - Access TV and radio from your bedside.
Bedside Guide (851KB, pdf) - Answers questions about staying at Hillingdon and Mount Vernon Hospital.
Patient Transport Services (53KB, pdf)
Shuttle bus (19KB, pdf) between our hospitals for patients.
Being Open With Patients (42KB, pdf)

Use the NHS Number - Everyone registered with the NHS in England and Wales has their own unique NHS Number. When you register with a local GP practice, your NHS Number is printed on your medical card. What is my NHS number?

Same sex accommodation

We are proud to confirm that mixed sex accommodation has been virtually eliminated in both our hospitals. Find out more >>>

Special Needs

If you require help because of a visual, hearing or mobility problem or if you require an interpreter or signer, please let us know in advance by telephoning 01895 279338.

We will do our upmost to ensure that someone is available to assist you, should you need help. Telephone the number above if you require assistance, or tell a member of staff and they will be happy to help you.

Hillingdon and Mount Vernon Hospitals have disabled toilets strategically placed where the public can access them.

The following reception desks at Hillingdon Hospital have hearing loops:
Main reception, Education Centre, Ultra Sound, Transport, Pre Operative Assesment, Private Patients, Out Patients, Day Care, Wendy and Peter Pan Wards, Children's Outpatients.
We have two induction loops in the Treatment Centre at Mount Vernon Hospital.

Type Talk is accessed via the main operator direct to BT and all translation services, including Braille, is undertaken by our commissioned Interpretation Service.

Disabled Parking

We also have Disabled Parking facilities at both Hillingdon and Mount Vernon Hospital sites.