Outpatients

Please note the Minor Injuries Unit is currently closed because of the Covid-19 pandemic. A&E at Hillingdon Hospital is open as usual.

The Outpatients Department is for those who have been referred to us by a doctor for clinical advice or treatment. All referrals will be reviewed by a clinician who will decide whether or not you are required to attend in person.

You may be invited to a virtual appointment by phone or video call.You can find more information and instructions here.

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Departments that need to be contacted directly

If your appointment is for one of these following services, please contact the number on your appointment letter, or call the department directly via switchboard:

  • Anti-coagulant service
  • Clinical Genetics
  • Clinical Oncology
  • Diabetic Medicine
  • Medical Oncology
  • Obstetrics
  • Radiology
  • Rehabilitation
  • Transient Ischaemic Attack

What to bring to your appointment

  • Your appointment letter or the text message you received
  • Any medications you are taking
  • Any sample previously requested
  • Money for a prescription (or your exemption certificate)
  • List of any specific questions you would like to ask

Come prepared for your appointment using this list. Your appointment letter or text will tell you the date and time of your consultation and the name of your consultant or clinic. Please make sure you know which hospital you are scheduled to attend. You may also find it helpful to prepare some questions to ask during your appointment, see leaflet 'Questions to Ask'.

You will normally be expected to make your own way to the hospital. If you are a new patient and think you may need hospital transport, please tell your GP.

Do not leave for your appointment if you have any of the following symptoms:

  • a high temperature
  • a new continuous cough
  • loss of smell or taste

If you are experiencing any of these symptoms follow the national Covid-19 guidance. Please contact us if you are unable to attend so that your appointment can be rescheduled.

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Stay safe

Please help us to protect other patients, visitors and our staff.

If you are invited to attend for an appointment please wear a face covering when you come to the hospital. Your face covering must cover your face and nose.

Please attend your appointment alone if possible as this helps us to reduce footfall. Your appointment letter or text will advise you of where to go once you arrive at the hospital.

When you enter the hospital your temperature will be checked and you will be asked a few questions. This is known as screening and is aimed at helping us to identify whether you have any symptoms that may suggest you have Covid-19.

If you are found to have symptoms you may be asked to return home, in which case your appointment will be rescheduled.

Seating space in our waiting areas has been reduced in order to enable us to observe social distancing. Please do not therefore arrive more than 5 minutes before your appointment as you will be asked to wait outside. If you have a specific reason why this is likely to prove difficult please let us know.

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