Responding to the needs of people with learning disabilities

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One of our main goals is to make sure all patients get good health care and treatment. Adults and children with learning disabilities, especially those with moderate to severe disability, often have more health problems than other people.

We want to make sure we provide an equal service to people with learning difficulties that is easily accessed by anyone according to the Disability Discrimination Act and Mental Capacity Act.

If you have any questions about your care or you are unhappy about anything on the ward then please contact the nurse in charge or the Matron and we will aim to resolve your concerns as quickly as possible.

Please see our ‘Making a complaint’ leaflet in Easy Read format 

See also: Patient leaflets in 'Easy Read' format.

When people with learning disabilities arrive at the hospital

Patients with learning disabilities may need special consideration to ensure they receive the care and treatment which meets their specific needs and maintains their safety. Preparation is crucial in supporting people with learning disabilities; whether carrying out examinations, investigations, treatment or supporting an admission onto a ward.

  • Our Learning Disability Nurse Specialist helps support adults, their carers and family who have a learning disability. The nurse works with hospital staff to help them understand how best to support and care for people who have a learning disability.
  • If you need help during your hospital appointment, getting ready for a hospital visit, or when you are staying in hospital then please contact us beforehand. Alernatively, your GP should include details of your disability in your referral letter – ask them about this to make sure.
  • Good Practice Guidelines are available to our staff who work with people with learning disabilities. This includes a flow chart for the care of patients with learning disabilities that attend certain areas of the Trust so our staff are aware of what to do.
  • Learing disabilities patients in Accident & Emergency

    We have Best Practice Guidelines for staff to follow in dealing with people with learning disabilities. This includes a flow chart for patients with learning disabilities who arrive in A&E, so our staff are aware of what to do. All patients with learning difficulties are treated in the same way as anyone else according to their medical condition on arriving in A&E. Reasonable adjustments may be made to see them as soon as possible, depending on medical condition.

    Patient questionnaire: Been to our hospitals recently? We would like to know about your experience to help us make things better in hospital and that staff are trained properly. Easy Reading Patient Experience Questionnaire (pdf, 161KB)

    Hillingdon Patient Passport

    A Hillingdon Patient Passport provides immediate and important information for doctors, nurses and administrative staff in an easy to read form, promoting a positive experience for people with learning disabilities going into hospital.

    We encourage all patients’ with a learning disability to have one and this can be brought with you so we can plan what’s best for you on your arrival. The document requires printing in colour. Please ask a staff member if you require a copy.

    Useful websites - Easy Read

Hillingdon Hospital

Further information:

Contact Head of Safeguarding Adults
Tel: 01895 238282 (switchboard) ext. 2317