Patient Advice and Liaison Service (PALS) - The Hillingdon Hospitals NHS Foundation Trust

Patient and visitor advice, feedback and complaints

We make every effort to ensure our patients receive the highest standard of care. This includes supporting patients, carers and relatives of patients to the best of our abilities, providing advice and help through a dedicated department called the Patient Advice and Liaison Service (PALS).

Your rights and responsibilities

Patient Advice and Liaison Service (PALS):

Advice and information on your questions or difficulties
Listening to concerns and helping find ways of resolving them
Taking note of what you tell us to improve the service our hospitals offer their patients
Explaining the NHS complaint procedure and refering you to complaints when necessary
Receiving feedback and suggestions.

We are a patient friendly, easy to access service designed to provide a personal contact to assist patients, relatives and carers. We are interested in your views on the care our hospitals provide. We welcome concerns, comments, compliments and suggestions to help us improve patient care and patient experience.

Healthwatch Hillingdon

Healthwatch Hillingdon is for anyone who is entitled to access health or adult social care services in Hillingdon. It works to raise awareness among commissioners, providers and other agencies about the importance of engaging with communities.

Please see the Healthwatch website for more information or call 01895 272 997 to find out how you can become involved.

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