Patient and visitor advice, feedback and complaints

We make every effort to ensure our patients receive the highest standard of care. This includes supporting patients, carers and relatives of patients to the best of our abilities, providing advice and help through a dedicated department called the Patient Advice and Liaison Service (PALS).

• Your rights and responsibilities

Patient Advice and Liaison Service (PALS):

• Advice and information on your questions or difficulties
• Listening to concerns and helping find ways of resolving them
• Taking note of what you tell us to improve the service our hospitals offer their patients
• Explaining the NHS complaint procedure and refering you to complaints when necessary
• Receiving feedback and suggestions.

We are a patient friendly, easy to access service designed to provide a personal contact to assist patients, relatives and carers. We are interested in your views on the care our hospitals provide. We welcome concerns, comments, compliments and suggestions to help us improve patient care and patient experience.

Patient leaflets

• Making information accessible (266KB, pdf)
• PALS Leaflet - Patient Advice and Liaison Service (208KB, pdf)
• Raising a concern or making a complaint (178KB, pdf)
• Making a complaint - Easy Read (462KB, pdf)
• Sharing Information - Easy Read (852KB, pdf)
• Choosing not to create a patient record (446KB, pdf)

PALS leaflet in other languages

PALS leaflet in Somali
PALS: Adeega Talo siinta iyo Xiriirinta Bukaankada (pdf, 216KB)

PALS leaflet in Punjabi (pdf, 283KB)

PALS leaflet in Tamil (pdf, 183KB)

PALS leaflet in Polish
PALS: Zespół ds. porad i usług dla pacjentów (Patient Advice and Liaison Service) (pdf, 271KB)

Raising a concern or making a complaint - leaflet in other languages

Raising a concern or making a complaint - leaflet in Somali
Walaac muujin ama cabasho soo jeedin (pdf, 231KB)

Raising a concern or making a complaint - leaflet in Punjabi (pdf, 383KB)

Raising a concern or making a complaint - leaflet in Tamil (pdf, 183KB)

Raising a concern or making a complaint - leaflet in Polish
Zgłoszenie zastrzeżenia lub złożenie skargi (pdf, 225KB)

Healthwatch Hillingdon

Healthwatch Hillingdon is for anyone who is entitled to access health or adult social care services in Hillingdon. It works to raise awareness among commissioners, providers and other agencies about the importance of engaging with communities.

Please see the Healthwatch website for more information or call 01895 272 997 to find out how you can become involved. 

 

Contacting PALS:

In person:
Hillingdon Hospital: PALS
Grnd Flr, Pield Heath Rd, Uxbridge, UB8 3NN
Mon to Fri: 9am - 5pm

Tel: 01895 279973 (office hrs). If we can't answer, please leave a message we'll call you back.

Email: thh-tr.pals@nhs.net
Fax: 01895 811687

In-patients: If you are staying, ask a staff member to contact us, we are happy to visit you.