Patients: Visiting someone in hospital

Wards with restricted visiting

  • Bevan Ward - remains closed to visitors *(except in exceptional circumstances) because it's a Covid-19 positive ward
  • Trinity Ward, Surgical Day Care, ESU & Pagett Ward - remain closed to visitors *(except in exceptional circumstances) because they are protected pathway wards
  • Maternity - existing provisions remain in place
  • Emergency Department and Outpatient Department - one escort per patient for the duration of their stay in either department, where this is required to meet their communication, and/or health, emotional, religious or spiritual care needs.

Who can visit?

For patients with special circumstances (End of Life, cognitive impairment, under 18s in adult areas), carers will continue to be welcomed as they are at present. Where the patient has dementia or learning difficulties a single carer/visitor can be nominated; this carer/visitor will have unrestricted access to visiting day and night (the named visitor cannot be changed).

For all other visitors, some wards are now open again. For those wards you can now book online or telephone to book a visit (please see dropdown list below).

The following restrictions will be in place in order to maintain social distancing and safeguard the health and wellbeing of our staff and patients:
  • Each patient in an inpatient ward can have two visitors per bed space for the normal visiting hours of that ward (except on elective inpatient wards). The visiting is the same for high-risk areas our high-risk areas (ITU/HDU, EMCU and ARCU)
  • Patients on elective inpatient wards can have one visitor per bed space for one hour per day.
  • Emergency Department and Outpatient Department - patients can have one visitor per patient for the duration of their stay in either department, where this is required to meet their communication, and/or health, emotional, religious or spiritual care needs.
  • Patients in paediatrics (children's wards) can have one relative at all times expanding to immediate family during normal visiting hours
  • Visiting to the Neonatal Unit: Parents can visit at all times. When one parent is not present in the country or not involved in the baby's care, one other person can be nominated as named visitor which cannot be changed duration of stay. Grandparents and siblings can visit 2-7pm. Parents will book visiting slots (1 hour slot per family) for them with the nurses in advance. Those families who do not have grandparents in this country can nominate two people as named visitors which cannot changed during their duration of stay.
  • The electronic booking system for visiting has been discontinued.
  • Session times: 3-5pm and 6-8pm. These were our previous visiting hours and facilitate protected meal times
  • Applies to inpatient areas. Diagnostics (radiology, endoscopy) are excepted.
  • Tower block bays: Two visitors per bay per session (one visitor per side room)
  • Other areas: One visitor per patient per session
  • Visitors must wear appropriate PPE. Where a visitor is exempt form wearing a face covering, they will not be able to visit.

Visiting times: 3-5pm and 6-8pm

Stay in touch

You can now email a patient on one of our wards, or speak to them by video call on iPhone or iPad. To contact a patient, please email to us at thh.lovedonescommunication@nhs.net. We will print out the email and hand deliver it to the patient, or arrange a video call with them.

The e-mail must include the patient’s full name, date of birth and the ward, if known. All messages will be managed in the strictest confidence.

Ward list

Some wards are now open to visitors, please use the dropdown list below to find out if you can book a visit.

In-person visiting
Please select an area to visit for booking details

Acute Medical Unit

Please contact the ward directly on 01895 279940 to book a visit

If you are unable to use this service contact the ward on 01895 279940

Franklin Ward

Please contact the ward directly on 01895 279508 to book a visit

If you are unable to use this service contact the ward on 01895 279508

Jersey

Please contact the ward directly on 01895 279173 to book a visit
Jersey Ward is taking visitor bookings via an online booking system. Please use the button below to book.

If you are unable to use this service contact the ward on 01895 279173

Kennedy

Please contact the ward directly on 01895 279802 to book a visit
Kennedy Ward is taking visitor bookings via an online booking system. Please use the button below to book.

If you are unable to use this service contact the ward on 01895 279802

Lister

Please contact the ward directly on 01895 279480 to book a visit

If you are unable to use this service contact the ward on 01895 279480

Visiting guidance

  • NHS Test and Trace: Visitors should scan the QR code displayed at the entrance to the ward.
  • PPE: Face coverings should be worn by all visitors; where additional PPE is required the ward team should provide this and guide the visitor how to put it on and take it off.
  • Common areas: Groups should be asked not to congregate in common areas of the hospital.
  • Visitors Charter-high risk 130 KB (pdf)
  • Visitors Charter 128 KB (pdf)