Patients: Visiting someone in hospital


Important information:

With high numbers of COVID-19 cases in our local communities, and a growing number of positive patients in our hospital, we regret that it is necessary to stop visiting (except in exceptional circumstances) in order to protect patients, staff and visitors.

Visitors will only be considered in exceptional circumstances, including:

  • for a patient at end of life
  • one regular carer for a patient with additional needs, such as a patient with dementia
  • one parent/guardian for a child
  • one birth partner

Any visitors who are allowed must:

  • not come to the hospital if you are feeling unwell, including cold or flu symptoms
  • wash or gel your hands and put on a new mask as soon as you enter a ward or unit
  • follow the additional measures that will be requested by our staff if you are visiting a patient with an infection.

Book a visit to a ward

All visitors must pre-book before they visit so that everyone within our hospitals remains safe.

Some wards are now open to visitors, please use the dropdown list below to find out if you can book a visit.

In-person visiting
Please select an area to visit for booking details

Jersey

Jersey Ward is taking visit bookings via an online booking system. Please use the button below to book.

If you are unable to use this service contact the ward on 01895 279173

Kennedy

Kennedy Ward is taking visit bookings via an online booking system. Please use the button below to book.

If you are unable to use this service contact the ward on 01895 279802

Lister

Lister is taking visit bookings via an online booking system. Please use the button below to book.

If you are unable to use this service contact the ward on 01895 279480

In-person visiting

Who can visit?

For patients with special circumstances (End of Life, cognitive impairment, under 18s in adult areas), carers will continue to be welcomed as they are at present. Where the patient has dementia or learning difficulties a single carer/visitor can be nominated; this carer/visitor will have unrestricted access to visiting day and night (the named visitor cannot be changed).

For all other visitors, some wards are now open again. For those wards you can now book online or telephone to book a visit (please see dropdown list below).

The following restrictions will be in place in order to maintain social distancing and safeguard the health and wellbeing of our staff and patients:
  • Visitors have to be from same household bubble (eg your husband can’t visit today and then your neighbour tomorrow)
  • Each patient can have ONE visitor, for ONE session, ONCE a day
  • Sessions are to be pre-booked
  • Session times: 3-5pm and 6-8pm. These were our previous visiting hours and facilitate protected meal times
  • Applies to inpatient areas. Diagnostics (radiology, endoscopy) are excepted.
  • Tower block bays: Two visitors per bay per session (one visitor per side room)
  • Other areas: One visitor per patient per session
  • Visitors must wear appropriate PPE. Where a visitor is exempt form wearing a face covering, they will not be able to visit.

Visiting times: 3-5pm and 6-8pm

Stay in touch

You can now email a patient on one of our wards, or speak to them by video call on iPhone or iPad. To contact a patient, please email to us at thh.lovedonescommunication@nhs.net. We will print out the email and hand deliver it to the patient, or arrange a video call with them.

The e-mail must include the patient’s full name, date of birth and the ward, if known. All messages will be managed in the strictest confidence.

Visiting guidance »

Visiting a COVID+ patient »

Visitors charter »