Patients: Visiting someone in hospital


Pre-book to visit our hospitals

All visitors must pre-book before they visit so that everyone within our hospitals remains safe.

Please do a lateral flow test before visiting the hospital and follow guidance on wearing PPE.

Wards with restricted visiting

  • ARCU - remains closed to visitors *(except in exceptional circumstances) because it's a Covid-19 positive ward with AGPs
  • Bevan Ward - remains closed to visitors *(except in exceptional circumstances) because it's a Covid-19 positive ward
  • Trinity Ward, Surgical Day Care, ESU & Pagett Ward - remain closed to visitors *(except in exceptional circumstances) because they are protected pathway wards
  • Maternity - existing provisions remain in place
  • Emergency Department - one relative per patient in exceptional circumstances because alternative arrangements needed to manage flow and to maintain social distancing.
  • *Exceptional circumstances are taken to be where the patient is a child, has dementia, receiving end-of-life care, critically unwell or has learning difficulties.

    Stay in touch

    You can now email a patient on one of our wards, or speak to them by video call on iPhone or iPad. To contact a patient, please email to us at thh.lovedonescommunication@nhs.net. We will print out the email and hand deliver it to the patient, or arrange a video call with them.

    The e-mail must include the patient’s full name, date of birth and the ward, if known. All messages will be managed in the strictest confidence.

    Who can visit?

    For patients with special circumstances (End of Life, cognitive impairment, under 18s in adult areas), carers will continue to be welcomed as they are at present. Where the patient has dementia or learning difficulties a single carer/visitor can be nominated; this carer/visitor will have unrestricted access to visiting day and night (the named visitor cannot be changed).

    For all other visitors, some wards are now open again. For those wards you can now book online or telephone to book a visit (please see dropdown list below).

    The following restrictions will be in place in order to maintain social distancing and safeguard the health and wellbeing of our staff and patients:
    • Visitors have to be from same household bubble (eg your husband can’t visit today and then your neighbour tomorrow)
    • Each patient can have ONE visitor, for ONE session, ONCE a day
    • Sessions are to be pre-booked
    • Session times: 3-5pm and 6-8pm. These were our previous visiting hours and facilitate protected meal times
    • Applies to inpatient areas. Diagnostics (radiology, endoscopy) are excepted.
    • Tower block bays: Two visitors per bay per session (one visitor per side room)
    • Other areas: One visitor per patient per session
    • Visitors must wear appropriate PPE. Where a visitor is exempt form wearing a face covering, they will not be able to visit.

    Visiting times: 3-5pm and 6-8pm

    Booking a ward visit

    Some wards are now open to visitors, please use the dropdown list below to find out if you can book a visit.

    In-person visiting
    Please select an area to visit for booking details

    Acute Medical Unit

    Acute Medical Unit is taking visitor bookings via the online booking system. Please use the button below to book.

    If you are unable to use this service contact the ward on 01895 279940

    Franklin Ward

    Franklin Ward is taking visitor bookings via an online booking system. Please use the button below to book.

    If you are unable to use this service contact the ward on 01895 279508

    Jersey

    Jersey Ward is currently closed to visitors
    Jersey Ward is taking visitor bookings via an online booking system. Please use the button below to book.

    If you are unable to use this service contact the ward on 01895 279173

    Kennedy

    Kennedy Ward is currently closed to visitors
    Kennedy Ward is taking visitor bookings via an online booking system. Please use the button below to book.

    If you are unable to use this service contact the ward on 01895 279802

    Lister

    Lister is taking visitor bookings via an online booking system. Please use the button below to book.

    If you are unable to use this service contact the ward on 01895 279480

    Visiting guidance »

    Visiting a COVID+ patient »